Privacy Policy

Information We Collect

When you fill out our contact or estimate request form, we collect:

• Your name
• Email address
• Phone number
• Project address
• Project description you provide
• Whether you consented to receive SMS messages

We do not collect payment information through this website. No credit card or banking data is processed here.

How We Use Your Information

We use the information you submit to:

• Respond to your estimate request
• Schedule a site visit or follow-up call
• Send you a written estimate for your project
• Communicate with you about your project via phone, email, or text (if you opted in)

We do not use your information for marketing lists, advertising networks, or automated marketing campaigns.

Text Message (SMS) Communications

If you check the SMS consent box on our contact form, you agree to receive text messages from KV Tileworks LLC regarding your estimate request and project. This may include scheduling confirmations, follow-ups, or updates on your project.

• Message frequency varies based on your project status
• Message and data rates may apply depending on your carrier plan
• Reply STOP at any time to opt out. You will receive a confirmation and no further messages will be sent
• Reply HELP for assistance
• Consent to SMS is not required to receive services from KV Tileworks

Your phone number and SMS consent status are never shared with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Form Submission Processing

Our contact form is processed through FormSubmit (formsubmit.co), a third-party form service. When you submit a form, your data is transmitted to FormSubmit's servers and then forwarded to us by email. FormSubmit has its own privacy policy governing how they handle data in transit. We do not store your form submissions on their platform beyond the forwarding process.

Cookies and Website Analytics

Our website may use basic analytics tools in the future to understand how visitors find and use the site. If we add analytics, this policy will be updated to reflect what data is collected and how it is used. Currently, we do not run any third-party tracking or advertising pixels on this site.

Data Sharing

We do not sell your personal information. We do not share your name, phone number, email, or project details with any third party except:

• FormSubmit, solely to transmit your form submission to us
• When required by law or valid legal process

Data Retention

We keep your contact and project information for as long as it is relevant to your project or our ongoing business relationship. If you would like us to delete your information, contact us and we will do so within a reasonable time frame.

Your Rights

You have the right to:

• Ask what information we have about you
• Request that we correct or delete your information
• Opt out of SMS communications at any time by replying STOP
• Contact us directly with any privacy concern

Contact Us

If you have questions about this policy or how we handle your information, reach out directly:

KV Tileworks LLC
Sanford, FL 32771
(407) 990-1000
JamesV@KVtileworks.com

Changes to This Policy

We may update this policy from time to time. When we do, the "Last updated" date at the top of this page will change. We recommend checking this page periodically if you have an ongoing project with us.